No, there is no movement in our products. These are standstill models at the 10:10 position.
Getting Started
Shipping
We only offer free standard shipping on all domestic orders with a tracking number.
For international orders, shipping rates will vary based on location but a tracking number will be provided.
Please note that the delivery time may vary based on your location and chosen shipping method.
Payment
We offer a variety of secure payment options to make your shopping experience convenient. You can use the following forms of payment for your purchases:
- Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
- PayPal: If you prefer using PayPal for a secure and seamless transaction, you can choose this option at checkout.
Rest assured, our payment processes are encrypted and secure, ensuring the confidentiality of your financial information. If you have any specific payment-related inquiries or encounter any issues, feel free to contact our Customer Service team at contact@teneks-shop.com.
Returns + Exchanges
Return Policy: 30 Days
We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you have 30 days from the date of delivery to initiate a return. Please ensure that the item is in its original condition.
How to Initiate a Return:
- Contact our Customer Service team at contact@teneks-shop.com.
- Provide your order number and details of the item you wish to return.
- Our team will guide you through the return process and provide you with a return authorization.
Return Conditions:
- The item must be unused, undamaged, and in its original packaging.
- Returns must be initiated within 30 days from the date of delivery.
Return Shipping:
- To initiate a return for an eligible item, the customer bears the responsibility for covering the return shipping costs. We strongly advise utilizing a trackable shipping method to guarantee the safe delivery of your return. Please note that we are not accountable for any losses or damages that may occur to returns in transit.
Refund Process:
- Once we receive your returned item, our team will inspect it.
- Upon approval, we will process your refund to the original payment method.
- Please allow 3-5 business days for the refund to reflect in your account.
Exchange Policy: 30 Days
We understand that sometimes a different style is the perfect fit. If you wish to exchange your purchase, we offer a hassle-free exchange policy within 30 days from the date of delivery.
How to Initiate an Exchange:
- Contact our Customer Service team at contact@teneks-shop.com.
- Provide your order number and details of the item you want to exchange.
- Our team will guide you through the exchange process and provide you with an exchange authorization.
Exchange Conditions:
- The item must be in its original, unused, and undamaged condition.
- Exchanges must be initiated within 30 days from the date of delivery.
Return Shipping:
- To initiate an exchange for an eligible item, the customer bears the responsibility for covering the return shipping costs. We strongly advise utilizing a trackable shipping method to guarantee the safe delivery of your return. Please note that we are not accountable for any losses or damages that may occur to returns in transit.
How It Works:
- Once we receive your item, we will inspect it.
- If the item meets exchange conditions, we will process the exchange for the requested style.
- If the new item is of higher value, we will guide you on the payment process.
